Key Benefits
✓ Seamless room charge posting
✓ Paperless kitchen operations
✓ Flexible bill splitting
✓ Real-time stock tracking
✓ Multiple outlet support
✓ Full revenue reporting
Frequently Asked Questions
Can the POS post charges directly to a guest room folio?
Yes. When a hotel guest orders at the restaurant or bar, the server selects charge to room, enters the room number, and the guest confirms. The charge posts to the folio instantly and appears as a line item at check-out. Guests never need cash or a card within the property.
How does the kitchen display system replace paper tickets?
When a server submits an order at the POS terminal it appears immediately on the kitchen display screen. Each item shows the table number, time ordered, and any modifiers or special requests. Kitchen staff mark items ready on the display, which notifies the server. Paper tickets are eliminated entirely and order errors from illegible handwriting are removed.
Can we run restaurant, bar, and room service from one system?
Yes. Each outlet is configured as a separate POS with its own menu, pricing, and receipt printer. An order at the bar uses bar pricing; a room service order uses the room service menu with a delivery surcharge. All revenue consolidates in one accounting view but can be reported separately per outlet.
How do we manage the restaurant floor plan and table reservations?
The restaurant module includes a visual floor plan where tables show their current status: available, reserved, occupied, or awaiting billing. Reservations are assigned to specific tables. When guests are seated the table opens in the POS and all orders attach to it until the bill is settled.
What options are available for splitting the bill?
The POS supports splitting evenly between guests, splitting by item, and partial payments where one person pays a fixed amount and the remainder goes on another method. Each split portion can use a different payment method — one person pays by card, another charges to their room.
Can we configure time-based happy hour pricing?
Yes. Time-based pricing rules apply automatically during configured hours. Selected cocktails price at the happy hour rate between 5 PM and 7 PM without the server applying any manual discount. The POS switches to the correct price at the configured time and switches back automatically.
How does the POS handle stock deduction for bar and kitchen items?
When an item is sold, its recipe ingredients are deducted from inventory automatically. Selling one cocktail deducts the measured quantities of each spirit, mixer, and garnish from bar stock. The food and beverage manager sees real-time stock levels and receives alerts when items need reordering before service.
What end-of-shift reports does the restaurant POS produce?
The end-of-shift report covers total sales by category, payment method breakdown, average spend per cover, table turnover rate, most and least popular menu items, void and discount summary, and a cash reconciliation worksheet. Reports feed into accounting automatically at shift close.