Reservations

Manage all your bookings in one place — from online reservations to walk-ins and group blocks.

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A real-time availability calendar, flexible rate plans, and automated confirmations give your reservations team everything they need to maximise occupancy and grow direct bookings.

Key Features

📅

Availability Calendar

Live colour-coded grid showing every room and night status at a glance.

🌐

Booking Engine

Embed a direct booking widget on your hotel website and capture commission-free bookings.

💲

Rate Plans

Configure unlimited rate plans — rack, corporate, package, seasonal, and last-minute.

🏨

Group Bookings

Manage block reservations with individual room folios and a master bill option.

📧

Automated Emails

Send branded confirmation, pre-arrival, and post-stay emails automatically.

❌

Cancellation Policy

Apply rate-specific cancellation rules and calculate fees automatically.

How It Works

  1. Booking Received — reservation created via website, OTA, phone, or walk-in.
  2. Room Allocated — the system assigns the requested room type from live availability.
  3. Confirmation Sent — branded email goes to the guest with all booking details.
  4. Pre-arrival Reminder — automatic reminder email 24–48 hours before check-in.
  5. Check-in Ready — folio is pre-populated; front desk checks the guest in with one click.
  6. Post-stay Follow-up — thank-you email with review link sent automatically after checkout.

Key Benefits

✓ No more overbooking
✓ Real-time availability
✓ Dynamic pricing support
✓ Automated confirmations
✓ Group block management
✓ Direct booking growth

Maximise your occupancy

Log in to explore the full reservations module and start filling your rooms more efficiently.

Demo login: username: demo password: demo
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Frequently Asked Questions

What is the difference between a reservation and a folio?
A reservation is the advance booking — it records the guest name, room type, dates, rate, and special requests before arrival. A folio is the financial account that opens at check-in and collects all charges during the stay. A confirmed reservation automatically populates the folio at check-in so no data needs to be re-entered.
How does the availability calendar handle different room types?
The availability calendar shows a colour-coded grid of all room types and individual rooms. Each cell represents one room for one night and shows its status: available, reserved, checked-in, blocked, or under maintenance. Agents click to create a reservation, drag to move it to a different room, or extend a stay by dragging the end date.
Can guests book directly through the hotel website?
Yes. The booking engine embeds on your hotel website as a standard widget. Guests select dates, see live availability and rates, and confirm the booking without agent involvement. The reservation appears instantly in the availability calendar and a confirmation email is sent automatically.
How do you prevent double-bookings when using multiple channels?
The system maintains a single source of availability. When a room is reserved through any channel — direct, OTA, phone, or walk-in — it is immediately marked unavailable everywhere. OTA integrations sync availability in real time to prevent overbooking.
What rate plans can we configure?
You can set up unlimited rate plans: rack rate, weekend rate, seasonal rate, early bird, last-minute, corporate contract, travel agent rate, and package rates bundling room with breakfast or activities. Rates are set per room type, per date range, or per minimum stay length and can be restricted to specific channels.
How do automated confirmation emails work?
When a reservation is confirmed the system sends a branded confirmation email with booking summary, check-in instructions, hotel address, and contact details. A pre-arrival reminder is sent 24–48 hours before check-in. A thank-you email with a review link goes out after check-out. All templates are customisable.
Can we require a deposit or prepayment at booking?
Yes. Deposit policies are configured per rate plan — for example, 50% prepayment at booking for non-refundable rates or 100% for peak season. The system tracks deposit status on each reservation and alerts the front desk if a guest arrives without a confirmed deposit.
How do we manage cancellations and the cancellation policy?
Each rate plan has its own cancellation policy — free cancellation up to 7 days before arrival, 50% charge within 3 days, or non-refundable. When a guest cancels, the system applies the correct policy and calculates any cancellation fee. Cancelled reservations are logged with timestamps and reason codes.