Front Desk
Streamlined check-in and check-out, folio management and guest profiles all in one place.
Try it Free →Give your front desk team the tools they need to deliver fast, personalised service. From arrival to departure, every guest interaction is tracked and managed in one integrated system.
Key Features
Quick Check-In
Check guests in within seconds using pre-populated reservation data and ID scanning.
Folio Management
All room charges, F&B, spa and extras post automatically to the guest folio.
Guest Profiles
Centralised guest history with preferences, notes and stay statistics.
Room Assignment
Allocate or change rooms based on availability, type and guest preferences.
Billing & Checkout
Generate itemised invoices and process payments in multiple currencies.
Wake-up Calls
Schedule and track wake-up calls, DND status and guest requests.
How It Works
- Guest Arrives — instantly retrieve the reservation by name, booking ID or room number.
- Verify Documents — scan or enter ID details and confirm guest information in the profile.
- Assign Room — select the designated room or offer an upgrade based on live availability.
- Issue Key Card — print and hand over the key card — all charges link automatically to the folio.
- Post Charges — restaurant, spa, minibar and extras post to the folio in real time.
- Check Out — present the itemised bill, collect payment, and release the room for housekeeping.
Key Benefits
✓ Fast check-in and check-out
✓ Fewer billing disputes
✓ Complete guest history
✓ Live room availability
✓ Multi-currency billing
✓ Works on tablet and desktop
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Reservations Housekeeping Restaurant & POS Accounting HR & Payroll Inventory PurchasingFrequently Asked Questions
What information does the front desk module capture at check-in?
At check-in, the system records the guest's full name, ID or passport number, nationality, contact details, estimated departure date, number of occupants, and any special requests such as extra beds, dietary requirements, or accessibility needs. All of this links to the room folio automatically so every department sees the guest's requirements without phone calls between teams.
Can the front desk handle walk-in guests without a prior reservation?
Yes. Walk-in guests are checked in directly without a prior booking. The agent selects an available room from the live availability grid, enters the guest's details, applies a walk-in rate plan, and generates the folio in under a minute. The room status updates to occupied immediately so housekeeping and all other departments see it in real time.
How does folio management work when a guest has multiple room charges?
Every charge posted to the folio — room rate, restaurant, minibar, spa, laundry — appears as a line item in real time. The agent can view the running total at any point, split charges between a personal bill and a company bill, apply discounts, and post adjustments. At checkout the system generates an itemised invoice automatically.
Can we check in multiple guests under a group booking?
Yes. Group bookings are managed as a block reservation with individual folios for each room. The agent can check in all rooms at once or stagger check-ins as guests arrive. Master bills roll room charges to a single invoice for the organiser, while incidental charges remain on individual folios.
Is the front desk module accessible on a tablet or mobile device?
Yes. The interface is responsive and works on any modern browser on a tablet or desktop. No native app is required — any device with a browser and internet access can be used at the reception counter.
How do we handle late check-outs and early departures?
Late check-outs are extended from the folio with a few clicks — the system recalculates the room rate based on your late check-out policy. Early departures are handled by updating the departure date, which releases the room for housekeeping and makes it available for new arrivals immediately.
Can guest profiles be reused for returning guests?
Yes. Every guest who checks in creates a profile. When a returning guest arrives, the agent searches by name, email, or phone and retrieves their full history — previous stays, preferences, and contact details — so they never fill in a form again. VIP flags and loyalty notes can be added to any profile.
What audit trail does the system keep for front desk transactions?
Every action — rate changes, discounts, folio adjustments, payments, and room assignments — is logged with a timestamp and the user who performed it. This audit trail is available to managers at any time and cannot be altered retrospectively, which is essential for resolving billing disputes and passing hotel audits.