Housekeeping
Automate room assignments, track cleaning status in real time and manage your housekeeping team efficiently.
Try it Free →Replace radio calls and paper lists with a digital workflow that keeps your housekeeping team productive and your front desk informed of every room status change the moment it happens.
Key Features
Room Status Dashboard
Live overview of every room — dirty, in progress, clean, inspected, or out of order.
Task Assignment
Assign rooms to housekeepers by floor or section with one click each morning.
Inspection Workflow
Supervisors inspect and approve rooms before they are returned to availability.
Linen Tracking
Track linen quantities in laundry, in rooms, in storage, and in repair.
Maintenance Requests
Housekeepers log issues with photos directly from their phones.
Productivity Reports
Measure rooms cleaned per shift, cleaning time, and re-clean rates by housekeeper.
How It Works
- View Room Queue — supervisor opens the dashboard showing all rooms needing attention.
- Assign Rooms — rooms distributed to housekeepers by floor, section, or workload.
- Room Cleaned — housekeeper marks room done on their phone; supervisor is notified.
- Supervisor Inspects — floor supervisor checks the room against the cleaning checklist.
- Mark Inspected — room status changes to inspected and becomes available for assignment.
- Front Desk Notified — front desk sees the room available in real time for new arrivals.
Key Benefits
✓ Real-time room status
✓ Faster room turnaround
✓ No phone calls for status
✓ Transparent staff performance
✓ Maintenance integration
✓ Fewer guest complaints
Keep every room ready
Log in to see the housekeeping dashboard and manage your team without paper or radio calls.
Demo login: username: demo password: demo
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Front Desk Reservations Restaurant & POS Accounting HR & Payroll Inventory PurchasingFrequently Asked Questions
How does the system assign housekeeping tasks each morning?
At the start of each shift, the supervisor generates the daily task list from the dashboard. The system automatically identifies which rooms need cleaning based on check-outs, stay-overs, and vacant rooms inspected the previous day. The supervisor then assigns rooms by floor, section, or workload, and each housekeeper sees their personal task list on their phone or a shared tablet.
What is the difference between a "clean" status and an "inspected" status?
A "clean" status means the housekeeper has finished and marked the room done. An "inspected" status means the floor supervisor has physically checked the room and approved it for guest occupancy. The front desk can only assign a newly inspected room to a guest — not just a self-reported clean room — to maintain quality control.
Can housekeeping staff update room status from their own phones?
Yes. The housekeeping interface is mobile-friendly and works in any phone browser without installing an app. Housekeepers log in with their own credentials, see their assigned rooms, and tap to update status: in progress, clean, or needs attention. Photos of issues can be attached from the phone camera and are visible to the supervisor within seconds.
How are maintenance issues reported through the housekeeping module?
When a housekeeper finds an issue — broken light, leaking tap, damaged furniture — they log a maintenance request from the housekeeping interface. They describe the issue, add a photo, and flag the room as out of order if needed. The maintenance team receives the request immediately and updates its status as it progresses from open to resolved.
How do we track minibar consumption during housekeeping?
Housekeepers record minibar items consumed during room cleaning using a configurable checklist on their device. Each item is linked to its price and the charge posts to the guest folio automatically. This eliminates the need to call the front desk to post minibar charges and reduces the risk of missed revenue.
Can we set up different cleaning checklists for different room types?
Yes. Separate inspection checklists can be created for standard rooms, deluxe rooms, suites, and serviced apartments. Each checklist contains the specific tasks required for that room type. Supervisors use the checklist during inspection to ensure nothing is missed.
How do we handle "Do Not Disturb" rooms?
Rooms marked as Do Not Disturb appear on the housekeeping task list with a DND flag. The system tracks how many consecutive days a DND room has not been serviced and alerts the supervisor when it exceeds the hotel's DND policy, prompting a welfare check in line with duty-of-care requirements.
What reports measure housekeeping team productivity?
The module generates reports on average room cleaning time per housekeeper, rooms cleaned per shift, rooms returned for re-cleaning, maintenance requests by floor, and compliance with the inspection process. These metrics help supervisors identify training needs, optimise staffing, and track performance trends over time.