Contact & Support
We are here to help you get the most out of your hotel management system.
Email Support
Send us your questions anytime. We reply within 24 hours on business days.
info@doitfree.onlineCommunity Forum
Ask questions, share tips, and connect with other hoteliers using this system.
Visit ForumDocumentation
Step-by-step guides, setup tutorials, and feature walkthroughs for every module.
Read Blog & Guides🕒 Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (WIB / UTC+7)
Saturday: 9:00 AM – 1:00 PM (WIB)
Sunday & Public Holidays: Closed
📚 Self-Help Resources
Frequently Asked Questions
Is the hotel management system really free?
Yes — the Starter plan is free and self-hosted forever. You download and run it on your own server with no monthly fees.
What is the difference between self-hosted and managed hosting?
Self-hosted means you manage the server yourself. Managed hosting means we handle setup, backups, updates, and uptime — so your team can focus on running the hotel.
Can I migrate my existing data from another PMS?
Yes. We provide data migration assistance for common PMS formats. Contact us with your current system details for a migration assessment.
How quickly will you respond to support requests?
Email support is answered within 24 hours on business days. Professional and Enterprise plan customers receive priority response times.